ICED X JANS POLICIES

Please review the following policies before booking. By booking an appointment with Iced x Jans, you confirm that you have read and agreed to the policies below.

BOOKING & DEPOSITS

A non-refundable $25 deposit is required to secure your appointment.

Your deposit will be applied toward the total cost of your service.

Appointments are not considered confirmed until the required deposit has been received.

Any remaining balance is due on the day of your appointment.

CANCELLATIONS & RESCHEDULING

A minimum of 48 hours' notice is required to cancel or reschedule an appointment.

Deposits remain non-refundable.

Appointments cancelled or rescheduled with less than 48 hours' notice may require a new deposit before another appointment can be booked.

LATE POLICY

A 10-minute grace period is provided.

Clients arriving more than 10 minutes late may be charged a $20 late fee.

Depending on the remaining appointment time, excessive lateness may also result in the appointment being shortened, rescheduled, or cancelled.

NO-SHOWS

Clients who do not attend their appointment without notice will lose their deposit.

A new deposit may be required before another appointment can be booked.

Repeated no-shows may result in future bookings being declined.

MOBILE APPOINTMENTS

Iced x Jans is a mobile tooth gem service.

Clients are responsible for providing a clean, sanitized and suitable space for the service to be performed.

The area should provide enough room for the technician to safely set up equipment and complete the appointment.

A mobile service or travel fee may apply depending on the booking location.

Additional travel fees may apply for locations outside the regular service area.

TOOTH GEM ELIGIBILITY

Tooth gems are intended for placement on suitable natural teeth.

Certain dental surfaces, including some crowns, veneers, damaged teeth, or teeth with active dental concerns, may not be suitable for application.

Final placement is determined at the appointment based on tooth condition, shape, placement and suitability.

Iced x Jans reserves the right to decline or modify a requested placement if it cannot be completed appropriately.

DENTAL HEALTH

Tooth gem services are cosmetic and do not replace professional dental care.

Clients experiencing tooth pain, cavities, damaged enamel, gum concerns or other dental problems should consult a dental professional before receiving a tooth gem.

Clients are responsible for maintaining regular oral hygiene and dental care.

TOOTH GEM APPLICATION

Tooth gem application is non-invasive and does not require drilling when completed using the appropriate cosmetic bonding process.

Application time may vary depending on the number of gems, design complexity and placement.

GEM LONGEVITY

Tooth gem retention varies from client to client.

Longevity may be affected by oral hygiene, tooth placement, eating habits, biting patterns, brushing habits and other individual factors.

Iced x Jans cannot guarantee that a gem will remain attached for a specific length of time.

AFTERCARE

Clients are responsible for following the aftercare instructions provided after their appointment.

After application:

• Do not touch or play with the gem using your fingers or tongue.

• Do not eat for 3 hours after your appointment.

• Avoid hard or crunchy foods for 24 hours.

• Avoid hot drinks for 24 hours.

• Avoid using an electric toothbrush for the first 24 hours.

• A manual toothbrush may be used after 12 hours.

• Continue maintaining strong oral hygiene habits.

Failure to follow aftercare instructions may affect gem longevity.

LOST GEMS

If a tooth gem falls off, contact Iced x Jans as soon as possible.

Replacement or reapplication is not automatically guaranteed and may be subject to an additional fee.

The circumstances and time since application may be considered when determining whether a replacement is offered.

REMOVAL

Professional removal is recommended if you no longer want your tooth gem.

Do not aggressively scrape, pull, pry or attempt to force the gem off your tooth.

Iced x Jans is not responsible for damage caused by improper at-home removal.

REFUNDS

Completed tooth gem services are generally non-refundable.

Refunds will not be issued due to a change of mind, personal preference after application, gem loss caused by aftercare issues, or failure to follow instructions.

Any concerns should be communicated promptly so they can be reviewed.

DESIGNS & PLACEMENT

Clients may request specific designs or placements.

However, final placement may need to be adjusted depending on tooth shape, spacing, suitability and the overall design.

Custom or more detailed designs may require additional gems, appointment time or fees.

GROUP BOOKINGS

Group bookings may require a larger deposit to reserve the required appointment time.

The person organizing the booking is responsible for ensuring that all guests arrive on time and are prepared for their services.

Promotional group discounts are subject to the terms stated at the time of booking.

EVENT BOOKINGS

Event bookings may require a separate deposit, minimum guest count, travel fee, minimum booking amount or minimum service time.

Final pricing will depend on the number of guests, event location, requested services and event duration.

Event booking details must be confirmed before the event is considered secured.

PROMOTIONS

Promotions are valid only during the dates or conditions stated.

Unless otherwise specified, promotions cannot be combined with other discounts or offers.

Discounts cannot be applied retroactively to completed appointments.

Iced x Jans may modify or end promotions when necessary.

PHOTOS & CONTENT

Photos or videos may be requested after your appointment for portfolio, website or social media use.

Clients may decline to have identifiable photos or videos used for promotional purposes.

CLIENT CONDUCT

Respectful behaviour is required during all appointments.

Aggressive, threatening, discriminatory, abusive or inappropriate conduct may result in the service being stopped or refused.

MINORS

Clients under the applicable age of consent may require permission from a parent or legal guardian.

Additional consent or identification may be requested where appropriate.

HEALTH & SAFETY

Clients should disclose any relevant allergies, sensitivities, dental concerns or other information that may affect the service before application.

Iced x Jans reserves the right to refuse a service if there are reasonable health, hygiene or safety concerns.

RIGHT TO REFUSE SERVICE

Iced x Jans reserves the right to refuse or discontinue service when necessary due to dental suitability, hygiene, safety, inappropriate behaviour or other reasonable concerns.

POLICY UPDATES

Policies may be updated when necessary.

The policies in effect at the time of your appointment will apply to your booking.

AGREEMENT

By booking with Iced x Jans, you acknowledge that you have reviewed and agreed to these policies.